Case Study•E-commerce & 3PL
3PL Reduced Damage Claims by 42% with Better E-Commerce Packaging
October 10, 2024
5 min read
E-commerceCost ReductionDamage Prevention
Project Overview
A 3PL operator cut damage claims by 42% after switching to right-sized mailers and protective inserts, improving customer satisfaction and reducing refunds.
Challenge
High packaging costs impacting margins and competitiveness in retail channels
Solution
Optimized corrugated construction and right-sized packaging formats
Results
15-25% cost reduction with improved protection and faster changeovers
Implementation Details
This project involved a comprehensive packaging audit, material testing, supplier evaluation, and phased rollout across multiple SKUs and production facilities.
Key Takeaways
- Structured approach to packaging optimization delivers measurable ROI
- Testing and validation critical before full production rollout
- Cross-functional collaboration between packaging, operations, and procurement essential
